The first Virgin Active membership in which customers are rigorously trained on virtual ride studios and high-exercise devices, including ICG bikes, this membership plan offers free Wi-Fi.. Published: 08:11 EDT, 14 March 2013 | Updated: 10:17 EDT, 14 March 2013 It seems that Virgin Active has ignored my request to cancel my contract and was also trying to impose new terms and conditions. Club, that you wish to cancel your membership within 14 calendar ... 5.2 Membership Dues As a Virgin Active member you are personally responsible for payment of the Membership Dues and any other ongoing payments set out in your Membership Application Form as they fall due. Below you’ll find downloadable PDFs of all our club rules, membership terms and policies. Multiply Starter members pay a R150 joining fee and no pro-rata fee. Pump it in Grid Training. ... allowing you to cancel in that time and receive a refund on membership fees. Virgin Active/Gym membership cancellation (4 Posts) Add message | Report. I'm signed up to a Virgin Active gym membership that I didn't want and now I can't cancel - help! Club, that you wish to cancel your membership within 14 calendar days from the date that you sign these Terms (“Cooling Off Period”). Contact Number. Select Area Personal Training Racquets Club V Health and Beauty Other Virgin Active App Membership This site uses cookies to offer you a better browsing experience. Request it via the Virgin Active online portal, under the Your Membership tab. Having looked at how to complete your Virgin Gym change of address, let’s look at how you can cancel your contract. Please enter your Virgin Active Membership account details. Wouldn't set foot in Planet Fitness again. Welcome to our news room, bringing you the latest announcements from Virgin Active around the world. How to cancel Virgin Active. Virgin Active Namibia — virgin active maerua mall, windhoek: facilities and manager J Jaco Wasserfall I have been a member of the maerua virgin active health club (Formerly health & racquet) here in windhoek for 20 years, but earlier this week finally decided to terminate my membership. See More I'm wondering two things: 1.) This time for the full membership amount, which I also can't comprehend as I have been a Discovery Member, but at the same time as cancelling my membership with Virgin Active, have cancelled my membership with Discovery. Submission and publication of all letters is subject to our terms and conditions. From trainers to treadmills, weights to Wi-Fi, we’ve got everything you need to reach your fitness goals. How do i cancel this and what would costs be? The discounted monthly Virgin Active membership fee will be collected on the 1st of every month by Virgin Active. Last chance! Rather worryingly, you were contacted by the debt collection agency yet again. Virgin Active is passionate about helping you live an active lifestyle. First Name. Virgin Active will not refund the activation fee. One of their membership packages the “Diamond Membership” requires that you sign a 12 month rolling contract. Here's how your gym is handling memberships during the coronavirus outbreak. I moved house 3 years after joining (no Virgin Gym where I moved to) and thought that I could cancel as I had complied with the minimum 12 month term as the contract was sold to me. view more add view less remove Please contact one of our friendly contact centre agents on 0860 200 911 to assist you. We have been in contact with the member and have worked together to rectify and concerns regarding the membership.”, We welcome letters but cannot answer individually. One could argue that Mdoda’s decision came a bit too late after the dust had settled around the recent debacle concerning the health club ... Just spoken to the branch and he said ordinarily I could cancel my direct debit this month (one year from the start of my contract) but because I cancellend my direct debit it is not able to be cancelled. Lockdown and levels won’t be the norm forever. Me and the SO both have active VA contracts but we'll be leaving the country soon and to get out of them early we have to pay 40% of the remaining contract amount. Trying to turnaround a Virgin Active contract proved a difficult exercise. Cancellation of Virgin active gym membership 1. Please select South Africa Botswana Namibia Online/Online Plus Select region/membership type: Please select where you are a member Username/Email Please enter your username/email VIRGIN ACTIVE MEMBERSHIP CANCELLATION. Virgin Active is here to keep you active wherever you may be. The cost is not worth it. Johannesburg resident Alice Vogt posted on Facebook this week: “Tried to ‘pause’ my Virgin Active membership, but was told you can’t do that. Why Choose Virgin Active. If you have a general enquiry for us please email hello@virginactive.com. Virgin Active offers three main types of membership. Virgin Active is allowing those who are not ready to return to freeze their membership for another two months. You have to go to your nearest club and cancel the contract. Virgin Active gyms partake in a very unfair practice in the membership contracts. Congratulations and welcome to Virgin Active Health Clubs. In the meantime, Virgin Active offers 350 online exercise classes to its members. That is grossly unfair and such a bad policy. Virgin Active, the country’s biggest fitness company by far, with more than 130 clubs, led the way in announcing that all memberships would automatically be frozen during the lockdown. Namibia & Botswana), Public holiday hours (see your club page), Work as a Personal Trainer @ Virgin Active. Virgin Active says it “understands this member’s situation is frustrating” adding: “Here at Virgin Active we require 30 days’ notice when cancelling any of our memberships as outlined in our contractual terms and conditions. Please include a daytime phone number. I have now received correspondence from a debt collection agency asking for nearly £154. Taking to Twitter, Mdoda said her decision to cancel her membership was prompted by Virgin Active’s handling of the case, adding that she would “swim elsewhere”. Username/Email Please enter your username/email. Virgin Active is passionate about helping you live an active lifestyle. Public holiday hours (excl. © Copyright 2020 Virgin Active. To cancel over the phone, call: 0207 717 9000. Just click on the links to view the PDFs. There is a 7-day cooling-off period from the day you signed the contract, allowing you to cancel in that time and receive a refund on membership fees. 36261286: I have cancelled these memberships on 3 Nov & 10 Nov, only to be debited again with an amount of R477-23 on 30/11/13. Plus, if you track your activity with a fitness device, you can earn points towards other Active Rewards. Members with a Virgin Active Singapore membership have access to all of our clubs here in Singapore, and have complimentary access to our network of close to 240 clubs located across 8 different countries, on 4 continents. How do i cancel my vitality virgin active membership? You will only be able to change or cancel your flight if you have not checked-in online. Cancel ACTIVE Advantage Membership There is no additional charge for taking advantage of your ACTIVE Advantage premium membership benefits until your current payment period runs out. When I didn’t receive any correspondence that my contract was due to end, I checked the emails from when I agreed to commit to another 12 months, and found that I had less than two weeks left. One of their membership packages the “Diamond Membership” requires that you sign a 12 month rolling contract. We’ll get through it together and things will slowly start to feel more normal. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Virgin Active website. If you’re a journalist and would like more information please contact us.. I hadn’t used the gym for at least the last month of my 12-month “contract”.LD, Wrexham, North Wales. Therefore if you do not cancel the membership by "the seventeenth day of the twelfth month”, then you are automatically entered into another 12 month contact. If you do so, we will refund your Total Upfront Payment and any Membership Dues which you have paid to us after you return your Membership Card or wristband, Wellness Key, Starter Pack, gifts and Join Now . Your gym membership will revert to the Virgin Active standard full flexi rate. These members can suspend their membership for another two months (September and October) by sending an email to freeze@virginactive.co.za. Active … Using the benefit: The benefit is based on the standard one-year Virgin Active retail membership rate, which varies by club type and does not apply to any membership specials that Virgin Active … I stopped my direct debit after 12 moths was up, but it tried to impose a rolling deal, First published on Mon 16 Sep 2019 07.00 BST. We try to keep things as simple and straightforward as we can, so if you love nothing more than giving your eyes a good workout reading terms and conditions – you’ve found your own little spot of heaven. Therefore I am in a situation where I have been a member of Virgin Active Health Club for nearly 7 years and will need to pay in excess of £700 to cancel my contract. If you buy a qualifying plan, you could get up to 50% off a monthly gym membership. Gym membership refund: How to get your money back amid the coronavirus pandemic. For … Coach features 350+ classes and workouts designed to keep you active and feeling amazing. To read our full reciprocal rights policy, simply click here. Unfortunately we had a technical issue taking payment for your membership but rather than bore you with those details now we'll just ask you to complete the Payment Authority Form again when you first come in. Many people assume, not unreasonably, that cancelling a direct debit after the end of a minimum membership period effectively ends that membership. Will I be able to cancel the membership without having to pay the fee? Why did Anele Mdoda cancel her Virgin Active membership? Know that we have your best interests at heart, and we are committed to keeping you motivated and on-track to achieving your fitness goals one day at a time. I'm signed up to a Virgin Active gym membership that I didn't want and now I can't cancel - help! If your plan is cancelled before the 17th of the month, your membership will automatically transfer to the Virgin Active standard full flexi membership from the 1st of the following month and you will be charged at the current rate for that membership. But Virgin Active withdrew the charges, saying the man needed psychological help. From trainers to treadmills, weights to Wi-Fi, we’ve got everything you need to reach your fitness goals. Problem is that you must be a member for a minimum of a year and if you cancel the contract before then they would probably demand that you pay some sort of penalty. PHONE US. Your letter highlights a crucial issue with gym memberships. Virgin Active automatically froze all membership contracts on 27 March, the first day of the national lockdown. 0333 360 1407. Virgin Active is passionate about helping you live an active lifestyle. Virgin Active previously charged members 50% of their monthly membership fee to freeze an account for up to six months. To read our full reciprocal rights policy, simply click here. Transform the exercise you love with Virgin Active’s world-class experts. Membership no. Virgin Active previously charged members 50% of their monthly membership fee to freeze an account for up to six months. Give us a shout if you don’t find what you’re looking for. Many companies provide reimbursements and refunds for cancelled memberships for fees paid in advance its good business and keeps customers happy. Please enter your Virgin Active Membership account details. This is specific to Virgin Active, with multiple gym's. Virgin Active gyms partake in a very unfair practice in the membership contracts. I am having a problem with the Virgin Active gym chain over its cancellation policy, which has left me apparently owing £1,200. Hi. You can cancel your Virgin Active membership in three ways: 1) Speak with a member of the team at your gym; 2) Call Virgin Head Office on 0207 717 9000; 3) Change your membership type in the Virgin Active online portal Its subed via discovery so pay 105 pm. I’ve changed my mind, how do I go about cancelling my membership? It’s never been easier to get active. Last Name. By Tara Evans. The discounted monthly Virgin Active membership fee will be collected on the 1st of every month by Virgin Active. Provide Virgin Active with your banking details for the collection of your monthly Virgin Active membership fee. I emailed but got no reply so I cancelled my direct debit. "Membership commitment to your Virgin Active club is for all membership categories the commitment period is one... 2. Virgin Active’s membership terms, club rules and policies will also apply. Guest Contact Centre. Find out more about the clubs, facilities and classes designed to get you moving. 6 April 2020, 14:40. Whether you have a question, want to visit or would like to join, here's where to start your fitness journey. We've sent you a welcome email with everything you need to get started which includes a copy of your membership agreement. The lady says policy of the gym is that you cancel a month in advance so that the gym can still take your fee for the once month. Why did Anele Mdoda cancel her Virgin Active membership? SA & Botswana), Public holiday hours (excl. Published: 08:11 EDT, 14 March 2013 | Updated: 10:17 EDT, 14 March 2013 Members with a Virgin Active Singapore membership have access to all of our clubs here in Singapore, and have complimentary access to our network of close to 240 clubs located across 8 different countries, on 4 continents. Flow in yoga. As we navigate this new landscape in accordance with Government guidelines we know that not everyone will be happy with all of the changes we have had to make. 35612248 & membership no. Join online now. If your plan is cancelled before the 17th of the month, your membership will automatically transfer to the Virgin Active standard full flexi membership from the 1st of the following month and you will be charged at the current rate for that membership. Find out more about the clubs, facilities and classes designed to get you moving. Virgin Active. You can freeze your Virgin Active membership for four or more consecutive week billing periods.-: Also Check :-Planet fitness Prices and Membership cost; Gold’s gym prices and membership cost; 24 hour fitness Prices and Membership cost; Snap fitness Prices and Membership Cost; Virgin active prices Membership Fees; Crunch fitness Prices and Membership Cost Find out more about the clubs, facilities and classes designed to get you moving. Join online now. Canceling a virgin active contract - posted in Other Sports: I have about 8 months left of a virgin active contract. But we are reassured that Virgin Active has now cancelled most of the debt and you agreed to pay £38 as a final payment. The cancellation fee is the remainder of your 12 month contact. But we are reassured that Virgin Active has now cancelled most of the debt and you agreed to pay £38 as a final payment. Unfortunately we had a technical issue taking payment for your membership but rather than bore you with those details now we'll just ask you to complete the Payment Authority Form again when you first come in. A spokesperson for Virgin Active said: “We have a clear policy on freezing and cancelling memberships: members on flexible monthly packages are able to cancel their membership … Get access to your favourite classes and workouts from the best instructors from around the world. I have been trying to contact Virgin Active on numerous occasions to date no one has come back. I know their guidelines state several exceptions and I don't know if I would be able to or not. Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia.View contact numbers outside of Australia. Virgin Active. Please enter your details Name If you would like to ensure you are not charged for additional benefits once your payment period ends though, please follow the step-by-step instructions below to disable auto-renewal. Virgin Active/Gym membership cancellation (4 Posts) Add message | Report. Following Saturday's government announcement regarding COVID-19, we will be closing all Virgin Active clubs with effect from close of business on 4 November. Take a look at our most frequently asked questions to find the answer you’re looking for. Pop your details into the form and we will soon be in touch. ... Just spoken to the branch and he said ordinarily I could cancel my direct debit this month (one year from the start of my contract) but because I cancellend my direct debit it is not able to be cancelled. One month’s fee should only be £49.99 so I’m unsure how it came to this figure. Once I did this, my gym got in touch but refused to cancel my membership, insisting I continue with a rolling contract at an increased cost. Virgin Active automatically froze all membership contracts on 27 March, the first day of the national lockdown. For more articles, go to www.BusinessInsider.co.za . We've sent you a welcome email with everything you need to get started which includes a copy of your membership agreement. Cancel ACTIVE Advantage Membership There is no additional charge for taking advantage of your ACTIVE Advantage premium membership benefits until your current payment period runs out. The second Virgin Active membership is designed for people with individual fitness goals and family. I have been trying to contact Virgin Active on numerous occasions to date no one has come back. Congratulations and welcome to Virgin Active Health Clubs. As there are lots of questions around re-opening and a post lockdown landscape, we’ve grouped in them into Level 2 FAQs and Business as usual FAQs. Take a look at our most frequently asked questions to find the answer you’re looking for. I too was caught out with the mis selling of Diamond Membership. By Tara Evans. VIRGIN ACTIVE MEMBERSHIP CANCELLATION . Find out more about the clubs, facilities and classes designed to get you moving. I took out two consecutive 12-month memberships with Virgin Active. Join now: ow.ly/pgID50DVX3F T&Cs apply. Club, that you wish to cancel your membership within 14 days starting on the date that you sign these Terms (“Cooling Off Period”). Your gym membership will revert to the Virgin Active standard full flexi rate. contact us. I want to cancel my Virgin Active membership because it is no longer worth it for me. With the second none of the terms and conditions were confirmed and no new contract was signed but a fee agreed for the 12 months. Virgin Active is passionate about helping you live an active lifestyle. There's two ways you can cancel your Virgin Active membership : Call 0207 717 9000. But gym companies insist you remain a paying member until you formally cancel. Find out more about the clubs, facilities and classes designed to get you moving. All rights reserved. Push it in Pilates. Give us a shout if you don’t find what you’re looking for. Virgin Active is passionate about helping you live an active lifestyle. Vitality members who join Planet Fitness this March can... bring along a gym buddy for the entire year for FREE with the Black Tag offer. Here is a list of most frequently asked questions before the great apocalypse of 2020. One could argue that Mdoda’s decision came a bit too late after the dust had settled around the recent debacle concerning the health club I called my club (Wandsworth) to … Virgin Active, the country’s largest fitness chain, will allow consumers to freeze their accounts for 30 days free of charge in light of the coronavirus pandemic in South Africa. It’s never been easier to get active. Virgin Active do not send a reminder at the end of each 12 month period. They give you a slip confirming the cancelation. Login. Get access to our LIVE and on-demand workouts, plus 1x club visit included per month. Email Address. REQUEST A CALL BACK. Pop your details in the form below so one of our team members can get back to you in the next few hours. Membership, reimagined. A week later, he was able to reduce his Virgin active membership from $90 per fortnight to $45 per fortnight. This means that, based on current government guidance, our clubs will be shut from Thursday 5 November until Wednesday 2 December 2020. If you would like to ensure you are not charged for additional benefits once your payment period ends though, please follow the step-by-step instructions below to disable auto-renewal. As there are lots of questions around re-opening and a post lockdown landscape, we’ve grouped in them into Level 2 FAQs and Business as usual FAQs. Online: Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. At the beginning of this year I wanted to cancel as I hadn’t been using the gym but decided to wait until the end of my contract to let Virgin Active know I didn’t wish to renew. I still don't pay anything for my Gym membership with Virgin and Vitality. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. If you do so, we will refund your Total Upfront Payment and any Membership Dues which you have paid to us after you return your … Therefore if you do not cancel the membership by "the seventeenth day of the twelfth month”, then you are automatically entered into another 12 month contact. Some gyms are reopening in South Africa this week, after being permitted to do business for the first time since the lockdown started. The policy has, however, sparked widespread unhappiness on social media in light of President Cyril Ramaphosa’s call to avoid public spaces with high-level foot traffic. Do watchdog feel this is fair or acceptable? To cancel your Virgin Active membership, you need to do so on or before the Sunday prior to the Thursday fortnightly billing date otherwise you will incur fees for the next billing cycle. The Guardian, 90 York Way, London N1 9GU workouts designed to Active... 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